Bio Moment – WRKN GRL TKS BTHRM PIC TRYN 2 B COOOOOL (and other tidbits about her life)!

This photo of me was taken in a completely empty bathroom at work. Like, do you actually think I would take this in front of people? How weird do you think I am!? Wait! Don’t answer that! LOL

The door on the left is a private (when you close the door – LOL) shower.

In the bathroom.

At work. <<< And this tells you something about the place I’m working – i.e. The amenities are spectacular!

But that’s not what I wanted to tell you.

I’ve hesitated to say anything up until now because … I tend to jinx stuff … and besides, I’m in the honeymoon phase. I mean, if jobs are marriages and you have honeymoons with them.

But here’s the thing.

Since 2014: Year of Pain, I have been floundering… in many ways, large and small. Working at a job has been one of them. We all know the stories only too well, but if you are new, you may want to grab a coffee and plan to spend 20 minutes reading the link above, which will take you through 2014 and beyond, up to 2017.

Since then, everything you’d EVER want to know about me is within the posts on this blog… about 1,500 of them.

The short story is that “nothing fit” and I mean that in every conceivable way. Including my own skin.

Thus, began my health journey last summer.

The journey to a job I would love took a very long and circuitous route… interrupted by the pandemic.

And so, I have landed here, at this job.

With this body.

The work: I am a bank card customer service representative. This is significant because, in my early career, I was a teller, customer service rep, loan secretary, and collections officer for several banks. The best known? Wells Fargo. For a girl who hates math, I always excelled at money. Especially spending it. Pa dum!

So, a lot of what I’m learning feels very familiar. Some of the systems are complicated to learn… but I also have been a computer-lover (who taught herself, thankyaverymuch) since the days of Wordstar and The Oregon Trail game, which ROCKED. But I digress.

So, I’m two weeks into the training program, which is stellar. I’m in an office, which I wanted since my husband and I can’t work at the same time at home. The building is pristinely clean, I’m tested for Covid – as is everyone else – twice weekly. There’s security and parking and a cafeteria and arrows leading one way and a desk I get to keep as my own and and and…

But here’s the thing I like the BEST. Well, besides the people.

NO SCRIPTS. No more ROBOT talk. No more selling. No collections or skip tracing or yelling. No cold calling or bugging people on the phone at dinner time or any other time.

Only incoming calls from clients with questions about their credit cards. *blissful*

Our Motto: Keeping Customers for Life

^^^ This is our goal when we talk to customers. ^^^

What it means?

Be kind, compassionate, and empathetic when people call in. Work with people to provide what they need.

  • They train you by having YOU do stuff IN the systems you’re learning. Not just blah blah blah’ing for weeks as you zone out and get overwhelmed with stuff you didn’t know when you came in and still don’t understand a month later.
  • They give you TONS of resources.
  • They don’t expect you to call yourself an expert when you’re NOT.
  • They have different departments for different things. Like, for past-due accounts, collections and escalated calls.

I guess what I’m trying to say is that we – the reps – are treated with… RESPECT.

And the benefits? Too many to name. Not just health insurance. Not just discounts on products. Not just profit sharing. Not just better-than-average pay.

Listen, I’m an old lady. I’ve worked a LOT of jobs through the years. I wish I’d have realized this one would be so good years ago. Because I could have saved myself some painful lessons. <<< Maybe needed, yes!

The body: I’ll only say it’s a struggle right now, as I knew it would be. I’m just hanging in and maintaining as I get used to the new job and head into a rough season.

As you can see by my photo, I haven’t gained back anything I lost over the summer… but I’m nowhere near skinny yet. And that’s OKAY.

Fall and winter are difficult for me… for many reasons, as those who have read me know. I’m just trying to get through the year and look towards 2022.

Still trying to decide what my word of the year shall be! You’ll be the first to know!

In the meantime…

I feel pretty good physically. Mental health is feeling pretty-darned good!

I’m content.

And that’s a very, VERY good thing!

PS: I wasn’t joking about the shower. Might come in handy as there are treadmills all over the place. I’ve been thinking of hitting them up on my breaks. LOL

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